A little help, when you need it.

Need help with Cashiken for iOS or Android? Email us in English or Indonesian.

Include your app version, iOS or Android version, and the steps that caused the problem. Please leave out account numbers, full backups, and other private financial details.

How do I back up my records?

Open Settings → Data & recovery → Backup, create a backup, and save or share it to a destination you can access outside the app. Cashiken compresses backup files but does not encrypt or password-protect them. Store them securely.

How do I move to a new phone?

Export a backup before changing or deleting the old installation. On the new phone, open Settings → Data & recovery → Backup and select your backup. Restore replaces the current ledger, so first preserve any records already on the new phone.

Can you recover a lost ledger?

Cashiken does not keep a server copy of your mobile ledger. Recovery requires a backup you saved, or an available device backup managed by your operating system. Contacting support cannot recover records that no longer exist.

Does it sync with the website or other people?

The mobile app currently works independently. It has no cloud sync, bank connection, mobile login, or shared online workspace. Multiple Plus workspaces are separate ledgers on the same device.

How do I restore Plus?

Use Restore purchases on the Plus screen with the Apple Account or Google Play account that bought it, on the same store platform. A ledger backup transfers records, not a purchase. An Apple purchase does not currently unlock Google Play, or vice versa. Plus is a one-time purchase for offline features; no subscription renews.

Why is estimated work income different from my balance?

Work logs estimate your earnings. They do not count as received income until you record or link an actual payment. Unpaid breaks, partial payments, and work expenses can change the totals.

Is Spending plan a guaranteed spending allowance?

No. It is an estimate based on the accounts, coverage date, buffer, and records available in Cashiken. Review the breakdown and missing information, and include your own upcoming obligations.

How do I delete my data?

Open Settings → Data & recovery → Erase all data to clear the local ledger. Include on-device backups if you want earlier snapshots removed too. Deleting the app also removes its local ledger and snapshots. Export anything you need first. Remove external backup files and operating-system cloud backups separately through their providers.